Escalate a Conversation
Escalating a conversation brings it to the attention of your Spoke administrators, allowing them to take appropriate action. Typically, you should first ask the person running your texting program if it's appropriate to escalate a given kind of conversation.
To escalate a conversation:
- From an active conversation, click Manage Tags.
- Click Escalate Conversation.
- Click Save and type message or Save and move on without a message.
Note: In most cases, saving and moving on without a message will be most appropriate.