User Roles

Types of Roles

Spoke has four roles, each with different levels of permissions. You can access and edit these roles from the People page of the administration dashboard.

Texter

A texter is a member of your organization, often a volunteer, who is able to text contacts in a campaign. Texters use the texter dashboard to request conversation assignments and send messages.
Texters are responsible for sending initial messages and responses to contacts, as well as answering survey questions as the conversation progresses. Marking survey data is an essential part of keeping a contact list up-to-date, and sets you up for more tailored conversations in future texting campaigns.

Supervolunteer

A supervolunteer has partial access to the administration dashboard. They can help review and reassign conversations in Message Review, as well as help approve requests from the Assignment Requests page. Supervolunteer accounts have the same ability as texters to request conversations and text contacts.

Admin

An administrator (or admin) is a member of your organization who can create, modify, and manage campaigns and who has expanded access to the administration dashboard. Administrator accounts have the same ability as texters to request conversations and text contacts.

Owner

An owner has full access to the organization and may manage organization settings, shortlink domains, and bulk operations. They have full access to the administration dashboard. Owner accounts have the same ability as texters to request conversations and text contacts.

Role Permissions

Action Texter Supervolunteer Admin Owner
Texting
    View Current Assignments
    Request Assignment
    Text on Assignment
    Tag Conversation
    Opt Contact Out
Campaign Management

    View Campaign List X
    Create/Copy Campaign X X
    Archive/Unarchive Campaign X X
    Release Unsent Initials/Unhandled Replies X X
    Mark/Unmark Campaign for Second Pass X X
    Delete Unmessaged Contacts from Campaign X X
Campaign Building
    Edit Campaign X X
    Export Campaign X X
    View Script Preview X X
    Start Campaign X X
    Delete Stuck Job X X
Manage People
    View People List X X
    Change User Role X X
    View Invite URL X X
    Edit User Profile (user can self-edit) X X
    Reset User Password X X
Manage Teams
    View Teams X X
    Create/Edit Team X X
Auto-Assignment
    View Assignment Request Control X X
    Edit Assignment Request Controls X X
    View Assignment Requests X
    Approve/Deny Assignment Requests X
Manage Tags
    View Contact's Tags
    View All Tags X X
    Create/Edit Tag X X
Message Review / Escalated Conversations
    View/Filter Conversations X
    Reassign/Unassign Conversations
X X
    Text on Conversation X
    Update Survey Response
X
    Manage Conversation Tags X
    View/Filter Escalated Conversations X X
TrollBot
    Manage Tokens X
    Manage Alarms X
Bulk Script Editor

    Bulk Update Scripts X X X
Manage Short Link Domains
    View All Short Link Domains X
    Create/Edit Short Link Domain X X X
Manage Organization Settings
    View Organization Settings X X X
    Edit Organization Settings X X X
    View Organization's Opt Outs X X
Integrations
    Manage integrations X X X
    Load contact list from integration X X
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