Create an interaction script

You can create an interaction script while editing the settings of a campaign.

  1. Navigate to the campaign settings page by editing a campaign.
  2. Open the "Interactions" window.
  3. Write an initial message:
    1. Click the Script version 1 field.
    2. Enter an initial message using the replaceable fields ({firstName}, {lastName}, etc.).
    3. Click Done.
    4. (Optional) Write additional versions of the initial message. Different versions are randomly selected by Spoke.
    5. Write a survey question to split the interaction script into multiple paths. This question is viewed only by texters.
  4. Add a response by clicking Add a response and following these steps:
    1. Write an answer to the previous survey question. Texters select this answer to access this response. This answer is viewed only by texters.
    2. Write a response message.
    3. (Optional) Write additional versions of the response message. Different versions are randomly selected by Spoke.
    4. Write a survey question. This question is viewed only by texters.
  5. Repeat step 4 -- adding responses to the initial message and to other responses -- until you have completed the full set of responses you want to include in the script.
    Note: Make sure you are adding responses under the appropriate message.
  6. Click Save.
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