Text a contact

After you have requested and received conversation assignments, you can begin texting contacts.

Send initial messages

To send an initial message:

  1. Open the texter dashboard.
  2. Click Send first texts.
  3. Click Send.
    Note: You cannot edit the initial message.

Following this procedure takes the conversation out of your to-do list. When the contact responds, the conversation will reappear under the Send replies category.

Send replies

To send replies to contacts who have responded to an initial message:

  1. Open the texter dashboard.
  2. Click Send replies.
  3. Answer the survey question. This fills the message field with a prepared response.
  4. (Optional) Edit the message as needed. We recommend using the response that your Spoke administrators have carefully crafted for you.
  5. Click Send.

Following this procedure takes the conversation out of your to-do list. When the contact responds, the conversation will re-enter your to-do list.

This is the standard procedure for sending a reply. In certain cases, you might need to do one of the following when crafting a reply:

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