We launched Spoke Rewired with the goal of making the Spoke software accessible to organizations as close to at-cost as possible and we stand by that commitment. The benefits for senders and recipients that 10DLC offers come at a small increase in cost, however.
Spoke Rewired Pricing
10DLC is cheap, but not free. Although we've been proud to run Spoke Rewired thus far with no setup fees , that is no longer possible. To cover the fees to maintain 10DLC campaigns on your behalf, we are going to passing through the $50 campaign registration fee to create a campaign, which applies to clients who sign up after March 1st, 2022. This fee is required by T-Mobile.
Additionally, if you're sending exceptionally high volume, you may benefit from paying for additional third party vetting (which costs anywhere from $40-$100). As we understand better over time which campaigns and organizations may benefit from this, we'll be in touch.
10DLC Non-compliance Fees
Carriers will begin levying the following types of fees for non-compliance.
T-Mobile may charge a $10,000 fee for each unique instance of content violation by a sender. Content violations are usually SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco) but would also include spam or phishing. We are not especially worried about this type of content being sent by the customers we have chosen to work with, however, it is very important that all texting program directors familiarize themselves with our 10DLC Compliance page!
Additional fees are assessed for message routing violations on the network. Spoke Rewired was built with compliance in mind from day one and you will not have to worry about these kinds of fees as a customer.
If, however, we find that you have intentionally circumvented the safeguards built into our software then we will pass on any message routing non-compliance fees.